Shipping
Where can my order be shipped?
All orders ship for free in the United States. For orders outside the US, there's a flat shipping rate of $49. We ship to most countries in the world. However, if you have any doubts, write to us at pendantmodernlight@gmail.com
Can orders be shipped to an P.O. Boxes?
Unfortunately, we cannot ship to P.O. Boxes or Military APO or FPO addresses.
However, if this is the only way to get your package, please send us an email pendantmodernlight@gmail.com and we will try to do something for you
How is the cost of delivery to the USA calculated?
We are proud to offer free shipping for orders to the United States via UPS or FedEx. Delivery to Alaska or Hawaii is possible, but please email us before ordering to clarify the details.
How long will it take to deliver my order to the United States?
Most products are shipped from a warehouse in Ukraine. We make all our products by hand, so most items take 1-3 days to produce. Delivery from Ukraine to the USA currently takes 5-7 days. There may be minor delays due to customs inspections or severe weather conditions or emergencies or unforeseen circumstances.
What happens if something is broken in my shipment?
If the goods were delivered by the postal service with damaged packaging and damaged goods inside, you must immediately contact the postal service to arrange compensation for the cost of the goods in full and notify our Customer Service Center - pendantmodernlight@gmail.com
I only received part of my order. Where's the rest?
The rest may be on its way from another warehouse. Please email us at pendantmodernlight@gmail.com to check the status of your order. Due to factors such as product availability and packaging, your order may be shipped in multiple parts, but this is quite rare and is also the case for orders with a large number of items in one order.
What if I need rush delivery?
Contact us if you have any questions about your expedited order. Sometimes, if we have all the materials and free time of the master, we can reduce the shipping time by a few days.